Operating Procedures

Operating Procedures:

Approval Process: To be considered, all candidates over 12 months old must be neutered or spayed (unless a Vet has advised otherwise), not aggressive or extremely dominant, current required vaccinations on file (DHLPP, Rabies and Bordatella (kennel cough]), and be using effective flea & tick preventatives.

Probation/Attendance: Pets approved for Doggy Daycare are always considered “on probation” since their behaviour can change. If their social skills become unsuitable at any time, their daycare privileges can be suspended. We do recommend that your pet attend doggy daycare at least 1 time a week and preferably on the same day/days each week, when possible. Dogs are routine animals; they will know when it is “daycare day”. If they miss daycare and do not attend for 2 months or more, then the introductory process has to be completed all over again and can become very stressful on your dog; it can be compared to starting nursery again and again.

Hours of Operation: The Daycare opens at 7:00 a.m. until 7:00 p.m, Monday through to Friday. All pets (unless boarding overnight) must be picked up by 7:00 p.m. Pets who are not picked up by 7:00 p.m. will be boarded and will be subject to the additional boarding fees. They can be picked up the next morning when we open.
FOR BOARDING***We do recommend that your dog be dropped off early in the day, so they can play and be tired out!!

Feeding: We do not recommend that pets eat anything substantial during the day due to the high level of physical activity during Doggy Daycare. Pet owners should realize that the risk of life-threatening “bloat” (i.e., Gastric Dilation and Volvulus) increases when dogs participate in vigorous activity within 1 hour after feeding, especially for large or deep-chested breeds. Owners who feed their pets in the morning before daycare should do so no later than an hour before they are being dropped off.

** Flea & Tick Preventative: Since fleas and ticks are easily transmitted from pet to pet, Muttley Crew Dogs require owners to treat their pets with a veterinarian-approved flea and tick preventative. In addition, we strongly encourage regular administration of a heartworm preventative due to the highly active nature of the Doggy Daycare.

Dirty Dogs: Our daycare staff will do their very best to clean up dirty pets before they are picked up by the owners. However, owners should understand that the primary role of our daycare staff is to supervise their pets, and we do not have the facilities or the time to provide a thorough bath before sending pets home.

Medication: We are happy to give oral or topical medications to your dog but require the following: all medications must be in their original container and must include your dog’s name, the name and strength of the medication, and directions including dosage, number of times per day, how it is to be given, illness to be treated, areas to be treated, etc.

Nametags and Collars: All dogs must be wearing a quick-release collar with a nametag and must be on a lead upon entry. No metal, pinch, choke, beaded or studded collars allowed.

Cancellation Policies: Boarding and Daycare services with less than 24 hours’ notice will be charged full fee. Boarding services with less than 7 days notice will be charged 50% of the fee.

Risks: Owners understand that supervised off-lead socialisation and interaction between our guests is encouraged. Owners also acknowledge that dogs are unpredictable in behaviour and are aware of the risks involved in such play and assume all risks.

Safety Issues: In order to maintain a safe play environment for the dogs, any dog that misbehaves will be given a time-out from the daycare area. If the dog is in time out more than (2) times, the owner will be contacted, and the dog will be removed from the daycare immediately. If it is felt that your dog is a risk to other guest or people at any time, Muttley Crew Dogs reserves the right to refuse service at any time.

Pick-Up: Owners can arrange to have friends or relatives pick up their dog, but owners must inform our daycare staff in advance before we will allow any other person to take home a pet that is not theirs. Proof of ID must also be shown. Again, pets who are not picked up by 7:00 p.m. will be boarded and will be subject to the additional boarding fees. They can be picked up the next morning at 7:00 a.m.

Boarding: If your dog is destructive when left alone, can open doors/latches or becomes extremely anxious when confined, we ask that you bring their crate to board in.

Weather Policy: Muttley Crew Dogs is open for daycare in all but the most extreme weather conditions. “Extreme” shall be defined as a wind, rain, snow or ice event resulting in extremely hazardous road conditions, usually with closures to offices as well as schools. If we close due to an extreme weather event, or if most of the dogs scheduled for that day have cancelled due to a weather event, Muttley Crew Dogs will post on their facebook page as well as their homepage. We will also contact clients by text if they are scheduled for daycare. Please check text and/or our facebook page before bringing your dog. *Please note* Boarding dogs will not be affected by daycare being cancelled during a weather event.

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